Renters FAQ

Here are some of the most common questions our renters ask:

Will you clean my rental home before I move in?

Your home is completely sanitary and ready to move in, so it’s not necessary to anticipate cleaning on your own. Each® home is cleaned and maintained prior to your move in, including carpets, appliances, bathroom fixtures, window treatments, and paint where necessary. We also treat for fleas, ticks, bedbugs, and other pests.

What happens if I move out before my lease ends?

Once you have signed a lease with® you are responsible for fulfilling the terms of the lease for its entirety or until we have found a new, qualified resident. There is an exception for those residents transferred as active military. Your® representative will explain all your obligations and provide more information about the military transfer exception.

Can I paint or wallpaper my rental home?

We work hard so your new rental home is comfortable and move-in ready. However, your lease does not allow you to make property alterations without explicit permission from the landlord, who is the owner of your rental property. If you’d like to explore this option, we can facilitate the discussion with your landlord.

Are the locks changed prior to my moving in?

Yes! For safety purposes, we re-key each property between residents.

Do you allow pets?

We consider household pets on a case by case basis, depending on the property and the type of pet(s) you have. However, you should know not all properties will accept pets, nor are all pets allowed. Your® representative will discuss your specific pets to determine if they will be compatible in the home of your choice.

Where do I pay my rent each month?

Paying your rent is easy and fast at®. Several convenient payment methods help reduce hassle and give you access to the latest tools: online rent payment, automatic draft from your bank account, or credit card. And, you can still mail your rent, too.

How do I get in touch with someone if I have a question about my rental?

There are multiple ways to contact the® team: by a local number, toll free, email, fax and through the online Resident Portal.  The Customer Care team is available by any of these means to help with any questions you may have and if necessary they will reach out to the Property Manager for you.  We also have an After-Hours Emergency Hotline residents can call if there is a maintenance emergency after business hours.